Refund policy
1. OUR COMMITMENT TO CUSTOMER SATISFACTION
At Salud Line Pro, customer satisfaction is a core priority. We are committed to providing high-quality wellness products and ensuring that your experience with us meets your expectations.
We understand that each individual’s body is unique, and responses to supplements and wellness products may vary. For this reason, we have established a refund policy designed to provide fairness, transparency, and confidence in your purchase.
If you are not satisfied with your purchase, we encourage you to contact us so we can evaluate your case and provide an appropriate solution.
Contact us at: info@saludlinepro.com
2. ELIGIBILITY FOR REFUNDS
You may be eligible for a refund under the following circumstances:
- The product received is defective or damaged upon arrival
- You have used the product consistently and are not satisfied with the results
- You have a valid complaint regarding the quality or performance of the product
Due to the nature of wellness products, we recommend allowing sufficient time for the product to take effect before requesting a refund.
3. REQUIRED USAGE PERIOD
Because of biological variability and individual differences, our products may not produce immediate results.
- Customers are generally advised to use the product consistently for at least 45 to 60 days before evaluating its effectiveness
- Refund requests based on dissatisfaction should be made only after this reasonable trial period
This ensures that the product has been given a fair opportunity to work as intended.
4. REFUND CONDITIONS AND LIMITATIONS
Refunds are subject to the following conditions:
- Refunds apply only to the purchase price of the product(s)
- Shipping costs are non-refundable
- Refunds are limited to one-time purchases per customer
- We reserve the right to deny refunds to repeat or recurring customers, as determined by identifiers such as name, email address, phone number, or shipping address
This policy is intended to prevent misuse or abuse of our refund system.
5. NON-RETURNABLE PRODUCTS
Due to the ingestible nature of our products and our commitment to ensuring the safety and integrity of all items:
- We do not accept physical returns of any products
- Refunds are processed without requiring the return of the product
This policy helps minimize health risks and ensures compliance with safety standards.
6. CLAIMS AND PRODUCT DISCLAIMER
We do not make any medical, therapeutic, or guaranteed outcome claims regarding our products, including but not limited to:
- Health claims
- Nutrient content claims
- Structure/function claims
Our refund policy is not an admission of product performance but rather a commitment to customer satisfaction.
By purchasing our products, you acknowledge that:
- Results may vary
- No specific outcomes are guaranteed
7. REFUND REQUEST PROCESS
To request a refund, you must:
- Contact us via email at info@saludlinepro.com
- Provide your:
- Full name
- Order number
- Description of the issue or reason for dissatisfaction
- Submit your request within a reasonable timeframe after completing the recommended usage period
Our team will review your request and respond within a reasonable period with instructions or a decision.
8. PROCESSING TIME
If your refund is approved:
- Refunds will be processed using the original payment method
- Processing times may vary depending on your financial institution
- Typically, refunds are completed within 8–15 business days after approval
9. RIGHT TO REFUSE REFUNDS
We reserve the right to refuse refund requests in cases including, but not limited to:
- Abuse of the refund policy
- Fraudulent or misleading claims
- Failure to follow product usage recommendations
- Requests made without reasonable justification
10. POLICY MODIFICATIONS
We reserve the right to update or modify this Refund Policy at any time without prior notice.
It is the customer’s responsibility to review this policy periodically. Continued use of our website and services constitutes acceptance of any changes.
11. CONTACT INFORMATION
For any questions or concerns regarding this Refund Policy, please contact: